Contact our Customer Services Department We encourage you to contact Hometown Health's Customer Services Department if you have any questions or concerns regarding your health-insurance products. The department can assist you with contract and benefit questions, service issues, and problem resolution. Our email address is: Customer_Service@hometownhealth.com You can reach us: By phone at 775-982-3232, or toll free 800-336-0123, Monday through Friday 8 a.m. - 5 p.m. Since we receive most of our calls on Mondays, you may wish to call on other weekdays to avoid delays. Our fax number is 775-982-3741, Attention: Customer Services Department. Our TTY/TDD phone number, for those with impaired hearing, is 775-982-3240. Visit our Customer Services Department at: 830 Harvard Way Reno, NV 89502 Monday through Friday, 8:00 a.m. - 5:00 p.m. You do not need an appointment. Our mailing address is: Hometown Health 830 Harvard Way Reno, NV 89502